Microsoft to increase integration between Teams, Outlook, and Dynamics 365

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Credit score: Microsoft

From the consultation record, it sort of feels there’s going to be reasonably a little of Dynamics 365-related information at subsequent week’s Microsoft Ignite digital convention for IT Execs and builders. One house scheduled to get a large number of emphasis is healthier integration between Groups/different Microsoft productiveness equipment and Dynamics 365.

Microsoft already provides some Groups-Dynamics integration. In 2019, officers introduced and made to be had Dynamics 365 Gross sales Integration with Groups. This gave customers the facility to glue Dynamics 365 Gross sales information to Microsoft Groups channels with no need to go away the Dynamics 365 Gross sales App.

However it seems like there is loads extra coming. A Day One consultation, entitled “Microsoft Groups + Dynamics 365: The unified collaboration platform for contemporary trade,” outlines the case for bettering the binds between those two product households. Groups-Dynamics integration will give a boost to companies processes, streamline the alternate of data and information, the consultation description says.

Microsoft has plenty of deliberate bulletins round “embedded collaboration between quite a lot of Dynamics 365 apps and Groups,” in step with my contacts. This may permit Dynamics 365 customers to have Groups chat, conferences, calling and information embedded at once in quite a lot of Dynamics 365 apps, like Gross sales and Buyer Carrier, within the identify of creating collaboration extra of a real-time enjoy.

Microsoft additionally is operating on making improvements to integration between Groups and Dynamics 365 Advertising. This may supply extra seamless connections for reside occasions and webinars, assets say. And tighter integration between Groups and Dynamics 365 Box Carrier and Trade are at the to-do record, as smartly. 

The already-announced Dynamics 365 cell app — which in many ways strikes a chord in my memory of the Place of job cell app — brings in combination quite a lot of Dynamics merchandise right into a unmarried, unified app. This app, which is to be had in preview for Home windows, provides features like bringing in combination right into a unmarried assembly card Dynamics Courting Insights, Outlook, and LinkedIn. Dynamics 365 cell app customers can dictate or scan in a trade card and connected notes; make the most of deep linking between Outlook calendar, e-mail, and Groups; and get automated transcriptions for calls and conferences.

I am all in favour of what Microsoft has to mention in this matter of Groups-Dynamics integration for a couple of causes. Microsoft CEO Satya Nadella and different corporate leaders incessantly speak about integrating methods of report and methods of engagement. This Groups-Dynamics integration can be a tangible instance of this, I consider. Plus, anything else that makes the use of Microsoft 365 and Dynamics 365 in combination turns out love it can be welcomed via customers — even ones who additionally like with the ability to mix ‘n match Microsoft- and non-Microsoft apps.

Talking of Dynamics 365 and Ignite, it seems like Microsoft is making plans a statement round a brand new clever order control machine subsequent week, too.

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