Microsoft deepens Teams ties with Dynamics 365

Microsoft this week unveiled deeper integrations between Groups and Dynamics 365 as the corporate strikes to make it more straightforward for gross sales and customer support staffers to keep up a correspondence with out switching between apps.  

The corporate highlighted one of the vital integrations affecting its Dynamics 365 platform at its Ignite convention this week. Microsoft’s objective: gather and tie in combination information in some way that makes it actionable — and more straightforward to percentage amongst staff by way of Groups.

“[W]hat stands proud for me on this new wave of innovation we are doing in combination throughout
Dynamics 365 and with [Microsoft] 365 is that this wish to attach programs of report
with programs of engagement so as to create those new alternatives for enterprise workflows that may in reality digitize the way in which firms paintings…,” Emma Williams, company vp of Microsoft Place of business Fashionable Administrative center Transformation, stated throughout a consultation at Ignite on Thursday.

The nearer ties between Groups and Dynamics 365 must have an important affect for customers of each apps, stated Raul Castanon, a senior analysis analyst at 451 Analysis, a part of S&P World Marketplace Intelligence. The integrations can allow a workflow-centric manner that reduces friction in daily duties and results in progressed efficiencies, he stated.

“Slightly than customers switching between enterprise programs to get their paintings executed, enabling collaboration options inside ERP and CRM programs aligns extra intently with enterprise workflows,” stated Castanon.

“By means of Microsoft bringing Groups and Dynamics 365 nearer in combination, dispensed gross sales, carrier and advertising groups are ready to collaborate way more successfully,” stated Kyle Davis, a Gartner Analysis vp.

Copyright © 2021 IDG Communications, Inc.

Leave a Reply

Your email address will not be published. Required fields are marked *