Southern Phone reclaims crown as Australia's most complained about telco

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The Communications Alliance Court cases in Context record for July to September has printed that Southern Telephone has reclaimed the highest place as probably the most complained about telco.

The emblem recorded 27.6 lawsuits in step with 10,000 products and services in operation (SIO), a bump up from ultimate quarter’s 19.eight lawsuits in step with 10,000 SIO, and sufficient for it to take the highest crown from Vocus-owned Commander, which had 15.7 lawsuits in step with 10,000 SIO this quarter, a drop from the 20.four lawsuits all over the April to June quarter .

MyRepublic got here in at 2nd position with 17.2 lawsuits in step with 10,000 SIO, relatively not up to ultimate quarter the place it used to be on 18.1 lawsuits in step with 10,000 SIO.

See additionally: Court cases to TIO proceed to upward thrust with spike from SMBs

In the meantime, Telstra noticed relatively upper numbers with simply over 11 lawsuits in step with 10,000 SIO, the record [PDF] printed.

TPG noticed the largest growth with lawsuits shedding by way of greater than part quarter-on-quarter from 10.6 to four.eight lawsuits in step with 10,000 SIO. In a similar way, iiNet additionally noticed criticism numbers drop from 11.1 to six.7 in step with 10,000 SIO quarter on quarter.

The remainder of the record noticed lawsuits stay slightly strong for Amaysim, Aussie Broadband, Dodo, iPrimus, Optus, and Vodafone.

Total lawsuits have been up relatively, attaining 7.eight lawsuits in step with 10,000 SIO, an building up over the former quarter’s ratio of seven.four.

“Whilst the rise in lawsuits is disappointing, Business continues to paintings on bettering buyer revel in and is having a look at how we will be told from the result of this ultimate quarter,” Communications Alliance CEO John Stanton stated.

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