Home / Tech News / SingHealth sends text messages to patients affected by data breach

SingHealth sends text messages to patients affected by data breach

An afternoon after pronouncing it was once a goal of Singapore’s maximum critical knowledge breach, SingHealth says it has notified greater than 700,000 sufferers impacted via the safety incident.

The Singapore healthcare workforce stated it had despatched out SMS notifications to the sufferers, who had visited its specialist outpatient clinics and polyclinics between Would possibly 1, 2015, and July four, 2018. It added that each one sufferers who had visited healthcare establishments below SingHealth would obtain SMS notifications informing them of the safety breach.

Hours previous, it additionally issued a caution on its Fb web page that pretend SMS messages were despatched to a few other folks, alleging that their monetary main points were accessed on account of the SingHealth breach.

It reiterated its previous observation that no monetary main points, telephone numbers, or different affected person scientific data were illegally accessed.

SingHealth on Friday published that non-medical non-public main points of one.five million sufferers were accessed and copied, together with sufferers’ title, nationwide identity quantity, handle, gender, race, and date of delivery. As well as, outpatient scientific knowledge of a few 160,000 sufferers have been compromised, although, the data weren’t changed or deleted.

In what’s, to this point, Singapore’s maximum critical knowledge breach and suspected to be the paintings of state actors, government have described the cyberattack as “planned, centered, and well-planned”.It additionally has led to a lot nervousness among sufferers impacted via the breach.

A number of had expressed their frustration on SingHealth’s Fb web page, pointing to the healthcare supplier’s SMS notification that said “no motion was once wanted” at the customers’ phase.

One affected affected person wrote: “Am I to really feel confident that any individual available in the market now has all my details, together with my NRIC quantity, date of delivery, and home address–all of that are frequently used to substantiate my identification when making telephone enquiries thru banks and govt statutory forums?”

Any other famous: “If truth be told, I believe NRIC, gender, race, handle are extra vital than scientific historical past. I’m flustered as I’m really not certain what the perpetrators will use this data for.”

In reaction, SingHealth apologised for the nervousness led to and tried to ease issues. “Normally, knowledge on elementary non-public details, equivalent to the ones which were illegally accessed, don’t seem to be enough to finish any monetary or key govt e-transactions as such transactions will require bodily verification or two-factor authentication on-line verifications,” it stated. “Alternatively, you might be steered to intensify on-line vigilance and safe your on-line credentials with sturdy passwords.”

It added that affected sufferers who believed they could have fallen sufferer to scams will have to touch the police helpline.

SingHealth additionally pointed to its web site and Well being Good friend cellular app for sufferers who wanted to test if their non-public knowledge were impacted via the breach–of which, some 139,000 sufferers already had performed so for the reason that safety incident got here to mild. Any other four,800 calls have been made to its helpline and 750 e mail were despatched, with enquiries in regards to the cyberattack.

The healthcare supplier added that 150,000 sufferers who didn’t check in their cellular numbers with SingHealth would obtain letters via mail inside of every week, informing them in regards to the safety breach.

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