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How Autodesk and DigitalGenius are evolving AI customer service beyond chatbots

The easy customer support chatbot steadily guarantees greater than it delivers — suffering to grasp requests the use of herbal language processing (NLP) and awkwardly acting the handoff to a human when the automatic revel in fails. “The most important downside is, whilst you get transferred, now not all of …

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Verizon throttled fire department’s “unlimited” data during Calif. wildfire

Magnify / A firefighter struggling with the Medocino Complicated fireplace on August 7, 2018 close to Lodoga, California. Verizon Wi-fi’ throttling of a hearth division that makes use of its knowledge products and services has been submitted as proof in a lawsuit that seeks to reinstate federal web neutrality laws. …

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Pure Storage buys StorReduce in first ever acquisition

Endeavor garage supplier Natural Garage stated Tuesday that it is purchasing StorReduce, makers of a software-defined garage platform for unstructured information. Natural Garage stated the deal — its first ever — will bolster its object garage portfolio with refined deduplication generation. Actual phrases of the deal weren’t disclosed. “The StorReduce …

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